Troubleshooting & Support
Responding to your service call is one of our top priorities. This is why we offer a two-hour response time for each of our customers. By providing 24/7 customer support, we're able to get your problem resolved in a timely manner. Plus, it gives us the opportunity to build a trusting relationship with you. This way you always have someone to depend on.
Additionally, our support agents want to help your business stay profitable. For this reason, one of our objectives is to assist you with reducing your downtime by providing systems that are easy for us to maintain. Providing you service at your business location or remotely., we are always here to support you. We can seamlessly manage different processes from our location or yours.
Increasing productivity is also one of our main objectives. For us it is also about keeping long term relationships. We take pride in making as many customers happy as possible. You will always have a friendly support system to turn to.
Turn to our support team for answers. Our experts can come to your location to service your system anywhere in the USA. We charge a low, hourly rate (plus the cost of the trip) to assess and resolve your product issues on-site. Still wanting to get rid of your NORTEL phones? We can provide you a quote on a new communications system & provide a trade in for existing out-of-service equipment.